SM-factory
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It took a while, but it was worth it! There is a really capable successor for SM-factory. I have known him for many years and also his commitment and the quality of his work. All I can do now, is to thank all my customers for many years of trusting cooperation and to say goodbye. I'm off then, finally enjoy my retirement and leave the work to my successor ;-)    Hans-F. Weiß

Everything you always wanted to know about SM-factory

  1. Paper doesn′t blush - websites too !!
    Where can I take a real look at the SM-factory items ?
  2. I dared to make an online order.
    How do I find out, if you got the order mail ?
  3. I chose "prepayment" .
    What happens now?
  4. Impatience is a misery.
    How long do I have to wait for my package?
  5. Do you always write "SM-factory - EROTIK TOYS" in huge letters on the package, so that the postman has something to laugh about ?
  6. I searched this question-and-answer game three times, but i couldn′t find MY question.
    What the hell do I do next ?

1.

Paper doesn′t blush, websites too.
Where can I see your products in reality ??


If you don′t live too far away, or you love making spontaneous journeys we would look forward your visit.
But for two reasons we recommend you make an appointment, although we are usually at home (someone has to make all these cuffs and collars).

First we have to go shopping sometimes and the second the coffee is ready for your arrival.

Another chance to see and feel our products are various exhibitions. Have a look at "SM-factory / exhibitions & dates".

2.

I dared to make an online order.
How do I find out, if you got the order mail ?

For each order we send you an eMail confirmation.

We don′t use automatically forwarded eMails, therefore it can take a little time.
If there is no answer within three days, either the eMail is lost, or your eMail address was misspelled, or we haven′t been at home for three days.

In the last case have a look at "SM-factory / exhibitions & dates"
If nothing works well, pick up your phone and dial
+49 (0) 5508974470.


3.


I chose "prepayment" .
What happens now?

You receive a confirmation eMail.
In this eMail we inform you about the total amount and our bank account.
If the ordered items are ready for sending and your payment has cleared, we ship your order immediately and inform you via eMail.
If the ordered items are ready for sending and your payment has not cleared, we send you an information eMail and ship the items immediately after the payment ha cleared.

4.

Impatience is a misery.
How long do I have to wait for my package?


Good things take time!
But we will do our best for a fast delivery.
Even if "SM-factory" sounds like hundreds of workers and a lot of machines, in real life it is a one-man business and each item is manually handcrafted by me.
But it will be worth to waiting a little.
Where else do you get a unique handcrafted item and the guarantee that we make a new one, if it doesn′t fit. (You only have to pay the additional shipping costs).

5.

Do you always write "SM-factory - EROTIK TOYS" in huge letters on the package, so that the postman has something to laugh about ?

The package is neutrally packed and we always write our home address as return address on the package.

6.

I searched this question and answer game three times, but I didn′t find MY question. What the hell do I do next ?

That shouldn′t be a real problem.
Send an eMail to  info@sm-factory.com  and we will try to crack it.
If your question is of general interest, this FAQ will have one more point in the future.